Women's Hooded Multi-Color Sweatshirt
RETURN AND REFUND
4.1 You may cancel the Contract and receive a refund if you notify us as set out in Clause 4.3 within 10 business days from receipt of your initial order for the following reason:
- Damaged or does not correspond to the product ordered.
- In case the item you received is damaged or defective
Also, in the case of flawed or non-compliant products, a return request must be made as indicated above:
- The damage must be described in detail and photos must be attached in the mail, demonstrating its extent within and not later than 10 business days from receipt of order. Please send all details to firstname.lastname@example.org
4.2 However, this cancellation right does not apply in the case of:
- products where the original seal, packaging or covering has been broken
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies, and accessories
- Return request is made outside the specified time frame, of 10 days from delivery.
- The product is used, damaged, or is not in the same condition as you received it.
- Specific categories like innerwear, lingerie, socks and clothing freebies, etc.
- Any consumable item which has been used.
- Fragile items, hygiene-related items.
4.3 To cancel the Contract and obtain a refund you must email us at email@example.com or contact page on our website or contact our Customer Support team by telephone on +971 58 5786927. In your email please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email or contact us.
4.4 If you have returned the Goods to us under this Clause 4 because they are faulty or misdescribed, we will refund the price of the Goods, or you can choose another product to be replaced, or we will refund you on the credit card or debit card used by you to pay in case you don’t want any replacement items in return.
4.5 If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 10 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back, shipping, and return cost will be paid by the user unless otherwise instructed. If we have offered to collect the Goods from you, we will collect the Goods from the address to which they were delivered. We will contact you to arrange a suitable time for collection.
- DELIVERY, TRANSFER OF RISK AND TITLE
5.1 We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See Clause 12 (Events outside our control) for our responsibilities when this happens.
5.2 Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order or collected by you or a carrier organized by you to collect them from us, as applicable and the Goods will be at your risk from that time.
5.3 You own the Goods once we have received payment in full, including of all applicable delivery charges.
5.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
5.5 If you fail to accept the delivery within 10 days after the day on which we notified you that the Goods were ready for delivery, the Goods will be transferred to the relevant courier company where they will remain for 30 days for customer collection. The customer is responsible for contacting and corresponding with such a courier company for organizing the collection. A storage fee may, the courier’s company’s discretion, be charged for any goods that remain uncollected during this time. No refunds will be provided for Goods which remain uncollected.
- INTERNATIONAL DELIVERY
6.1 We deliver worldwide excluding sanctioned countries.
However, there are restrictions on some Goods for certain International Delivery Destinations, so please review the information on that page carefully before ordering Goods.
6.2 If you order Goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
6.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
6.4 You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.
- PRICE OF GOODS AND DELIVERY CHARGES
7.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered into the system. However, please see Clause 7.5 for what happens if we discover an error in the price of goods you ordered.
7.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
7.3 The price of Goods includes VAT (where applicable) at the applicable current rate chargeable in the UAE for the time being.
7.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order, and you will have the option to select various different delivery options. To check relevant delivery charges, please refer to our delivery charges page on our website.
7.5 We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may, in rare circumstances, be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
a) where the Goods’ correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and
(b) if the Goods’ correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or canceling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as canceled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognized by you as a mispricing, we may cancel the supply of the Goods and refund you any sums you have paid.
- EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
12.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) We will contact you as soon as reasonably possible to notify you; and
(b) Our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
12.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 45 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges, so long as those Goods have not been used, opened and are in a resealable condition.